Good evening Kate,
Just wanted to respond to your email following the party we had for mother’s 75th birthday.
Firstly, a huge thank you for jumping in at the last minute and reacting so quickly in terms of menu’s, pricing and the confirmation.
Secondly, the day itself could not have gone any better – weather apart!! C/Karl & Michelle were an absolute credit to your brand and we genuinely could not have had a more accommodating, friendly and professional service.
They brushed the wind and intermittent rain off with a smile, catered for all of the attendee’s needs – which included denture problems, late arrivals, fussy eaters and greedy bar stewards – and generally made everyone feel very comfortable.
All of this on both of their birthdays and also their anniversary!! Couldn’t have written that!!
The access to the rear wasn’t easy and I thought we’d have a challenge in all honesty, but again they just got on with it and made it work.
Set up was quick and efficient, but the clear up was even better. Literally would not have known they were there once they’d packed up.
I work and have worked in the service sector for many years and am only too aware that people love to shout when there’s an issue, but positive feedback is often left unheard. Therefore I felt it important to let you know the above.
If you ever need a testimonial then I am more than happy for you to use my email or even phone number as a reference. Just let me know to expect it beforehand please.
I look forward to using you again and will certainly be recommending you to the various circles I operate in within the Norfolk area.
Thank you again and please pass this on to C/Karl & Michelle.
Best regards
Richard Morrissey